Terms & Conditions

1. Acceptance of Terms

By accessing and using Helpii's services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

Helpii provides courier and delivery services throughout New Zealand. We reserve the right to modify, suspend, or discontinue the service with or without notice.

3. User Responsibilities

• Provide accurate information for pickup and delivery addresses
• Ensure parcels are properly packed and labeled
• Declare prohibited or restricted items
• Make timely payments for services rendered
• Maintain account security and confidentiality

4. Prohibited Items

The following items are prohibited from being shipped through our service:

• Illegal substances and contraband
• Explosives, firearms, and weapons
• Hazardous materials
• Perishable goods without prior arrangement
• Live animals

5. Pricing and Payment

All prices are quoted in NZD. Payment must be made before delivery is initiated. We accept various payment methods including credit cards, debit cards, and PayPal.

6. Delivery Times

While we strive to meet estimated delivery times, these are not guaranteed. Delays may occur due to circumstances beyond our control including weather, traffic, or unforeseen events.

7. Liability and Insurance

Our liability is limited to the declared value of the parcel or $1000 NZD, whichever is lower. Additional insurance is available for high-value items.

8. Claims and Disputes

Claims for lost or damaged parcels must be reported within 7 days of the delivery date. All disputes will be resolved in accordance with New Zealand law.

9. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Amendments

We reserve the right to amend these terms and conditions at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions about these terms and conditions, please contact us at:

Email: helpii24hrs@gmail.com
Phone: +64 2102738469